Terms and Conditions of sale of the online store
The owner of the web store WOODARTFACTORY.EU (hereinafter Online Store) is Wood Art Factory OÜ (registry code 16200787), located at Saeveski tn 10, Nõmme linnaosa, 11214 Tallinn, Harju maakond, Estonia, email: info@woodartfactory.eu.
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the Online Store are indicated next to the products. A fee for delivery of the goods is added to the price. All prices of goods sold in the Online Store are in euros. All prices include 22% VAT.
The fee for delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The screen will then display the amount of the fee, which can be paid securely through the following payment methods:
- MyPos payment link
The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
The owner of the Online Store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor MyPos. The contract of sale is deemed to be concluded and the order is to be executed right after the Customer has paid 100% of the cost indicated in the order confirmation. If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Delivery
Products purchased in the Online Store are delivered worldwide.
To receive the goods, the buyer has the following options: DHL.
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal person. In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for a purpose other than that necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods. In order to return the goods a free-form withdrawal application, which must include: customer name, bank account number, order submission date, product description and name and send it to the e-mail address: info@woodartfactory.eu no later than 14 days after receipt of the goods.
The costs of returning the goods shall be borne by the buyer, unless the reason for the return is due to the fact that the product to be returned does not correspond to what was ordered (eg a defective or defective product).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period. Upon receipt of the returned goods, the Online Store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The Online Store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The Online Store has the right to withdraw from the sale transaction and demand the goods back from the buyer if the price of the goods in the Online Store is marked significantly below the market price of the goods due to a mistake.
Right to lodge a claim
Pursuant to the Law of Obligations Act, the Customer is entitled to make claims against the seller in case any lack of conformity of a product becomes apparent within two years as of the date of delivery of the product. It is presumed that any defect that becomes apparent within the first six months existed at the moment of the sale and, therefore, the nature of the defect is to be identified by the seller.
If a product defect occurs, the Customer must inform Online Store thereof by sending them an e-mail to info@woodartfactory.eu and include the following: their name, contact information, and a description of the product defect. The statement must be sent no later than two months after discovering the defect.
Online Store sis not responsible for:
- Damages caused to the product by the fault or negligence of the Customer;
- Defects caused by the misuse of the product by the Customer;
- Natural wear and tear of the product.
Liability and force majeure
Online Store is liable to the Customer and the Customer is liable to Online Store for damages caused to the other party by violating these terms and conditions in cases and to the extent specified in the valid legislation of the Republic of Estonia.
Online Store is not liable to the Customer for the caused damages or the delay of the delivery of the product if the damages or the delay of the delivery of the product are caused by events that could not have been avoided or foreseen by Online Store.
Privacy
The Online Store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The Online Store transmits personal data to transport companies in order to deliver the goods.
The Online Store will send the buyer newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Other terms and conditions
Disputes and disagreements arising from these terms and conditions are resolved by the parties through negotiations. If disputes and disagreements arising from the contract cannot be solved by the parties through negotiations, the Customer is entitled to turn to the Consumer Protection Board or court to protect their rights. Online Store is entitled to turn to court to protect their rights.